FAQ

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Frequently Asked Questions

 

Account Information

Bill Payment

Checking Account

eAlerts

eStatements

Loans

MasterMoney Debit Card/ATM Card

Mobile Branch

Mortgages

Visa Platinum

Web Branch

 

Account Information

  • How can I become a member of MCCCU?

MCCCU membership is open to all Michigan residents by joining Motor City Consumer Cooperative. A $10 deposit to a savings account and a one-time fee of $3 is required. You can print the Account Card from the Forms Library and mail it to Motor City Co-op Credit Union, 37321 Garfield Road, Clinton Township, MI 48036 or visit one of our Branch Locations. Please include a color copy of your MI driver’s license or state ID and a personal check or money order for $13 payable to Motor City Co-op Credit Union.

  • What is my MCCCU account number?

Your account number consists of two parts: your base account number and the account ID. For example, if your account number is 123456-0020, 123456 is your base account number and 0020 is your four-digit I.D. designating your checking account. When making any electronic funds transfer such as wires or Direct Deposit of your payroll include ONLY your base account number.

  • What is the routing number at the credit union?

The routing number (ABA) for MCCCU is 272078857

  • Is there a fee to open an account with MCCCU?

There is an initial $3 membership fee and a minimum $10 deposit to your savings account. There are no other fees associated with your MCCCU membership. View our Fee Schedule.

Checking Account

  • Can I open a checking account without savings account?

No. Every member must open a savings account before adding any other type of account.

  • Are there fees for a checking account?

There are no fees if your balance in your checking account remains in a positive balance. View our Fee Schedule.

  • Can I write unlimited checks with my checking account?

Yes. There is no per-check fee associated with your MCCCU’s checking account.

  • How often do the dividend and interest rates change on accounts and loans?

Dividend rates can, but do not always, change weekly. Loan rates can, but do not always, change monthly.

  • Will my deposits and withdrawals post to my account if I only give you my account number?

No. For proper credit you need to include the four-digit I.D. number that follows your account number. This will specify which account you want accessed such as your savings, checking or a specific loan.

  • How can I still maintain my account when I move to a different state?

There are several ways available to keep you connected with your MCCCU account even after you have moved out-of-state.

  • Use Web Branch, SpeedyLine or Mobile Branch for 24-hour account access. Transfer funds, apply for a loan and monitor your account with these free services.
  • Use ATMs for deposits and withdrawals. As a member of the CO-OP Network, we offer thousands of free-to-use ATMs nationwide.
  • Visit a CO-OP Shared Branch to conduct a limited amount of transactions.
  • Arrange for direct deposit with your employer directly to your MCCCU account.
  • Your MCCCU Debit Card can be used for worldwide access to your checking account.
  • Speak with a Member Solutions Representative by phone at 586-228-8484 or toll-free 800-328-8051, Monday-Thursday from 9 a.m. to 5 p.m., Friday from 9 am to 6 pm & Saturday 9 am to 1 pm. A Representative can help you perform a variety of transactions, apply for a new loan, and provide assistance and information.

 

  • I am moving out of the Detroit area, are there available ATMs that will not charge a service fee?

Yes. MCCCU ATMs are part of the CO-OP Network. There are over 25,000 free ATMs available to you throughout the US, Canada, and Puerto Rico on the CO-OP Network. Just look for the burgundy triangle.

  • How do I know if I am set up to use Web Branch, Mobile Branch, and SpeedyLine?

Most members are automatically set up to use these services when they open their new account. Check your status by calling at 586-228-8484, option 5 or 800-328-8051 or by visiting any branch office.

  • Why should I open an account with MCCCU if I already have an account elsewhere?

MCCCU has a variety of products and services, which makes it very convenient for you to access funds, finance loans and secure your financial future. Our checking account has no minimum balance, no monthly fees, free Bill Pay and unlimited ATM transaction. You also have access to your account through Web Branch, Mobile Branch and SpeedyLine.

  • Is there a minimum age to open an account?

There is no minimum age to open a savings account. However, members must be 18 years old to open a checking account with a MasterMoney Debit Card.

  • What is the difference between a credit union and a bank?

Credit unions tend to offer better dividend rates on savings accounts-lower interest rates on loans and credit cards, and lower, or no fees.

Credit unions look out for their members, whereas banks have the interest of their stockholders in mind.

At your credit union you are an equal owner with every other member. You can also enjoy the benefits of membership with discounts on other business partners’ products and services. To learn more click on the MEMBER RESOURCES tab on the top menu.

  • How can I check my balances?

o   Access your account balances and transaction history by logging into Web Branch, MCCCU online banking or by using your smart phone, Mobile Branch. Apple and Android apps are available.

o   You may also phone SpeedyLine, at 586-228-8484, option 4 or 800-860-4927.

o   Speak with a Member Solutions Representative by phone at 586-228-8484 or toll-free 800-328-8051, Monday-Thursday from 9 a.m. to 5 p.m., Friday from 9 a.m. to 6 p.m.

o   Visit an MCCCU branch.

  • If I deposit money in the ATM, when is it available to me?

The money is available immediately, but there is a limit of $500 per 24 hours for ATM withdrawals. Please view our Funds Availability Policy disclosure.

  • How do I close my account with MCCCU?

You may request to close your account in person at any MCCCU branch location or by written request. Please be sure to include your signature with your written request for verification. Mail your request to:

Motor City Co-op Credit Union
37321 Garfield Road
Clinton Township, MI 48036-2052

  • What is phishing?

Fraudulent emails known as phishing scams pose as your financial institution or other trusted business in order to obtain your personal and financial information. Phishing is a particularly devious scam because it attempts to exploit the relationship of trust that you have with your credit union. For more information, please read this article on phishing.

  • What is APY?

APY Stands for Annual Percentage Yield. This is the rate of return on an investment for a one-year period. For an interest-bearing deposit account, such as a savings account. The effective annual rate of return taking into account the effect of compounding interest. APY is calculated by: = (1 + periodic rate) #Periods – 1. To review your saving dividend year to date, login to Web Branch and click YTD Totals from the left-hand menu.

  • What is APR?

APR stands for Annual Percentage Rate. This is the one year rate that is charged for borrowing. By law, credit card companies and loan issuers must show customers the APR and sample of monthly payment. To review your loan interest to date, login to Web Branch and click YTD Totals from the left-hand menu.

  • Will I receive a 1099-INT form?

If your account did not earn a minimum of $10 in interest during the taxable year, you are not required to report these earnings and a 1099-INT form is not created for your account. Annual interest paid or dividends earned will be on the December statement or you can view them online by logging in to Web Branch and click YTD Totals from the left-hand menu.

  • How do I add a joint party to an existing account?

To add a person as a joint party on your account, please send a completed the highlighted portion of the Account Change Card by mail to:

Motor City Co-op Credit Union
37321 Garfield Road
Clinton Township, MI 48036-2052

Be sure to include your current account number, completed all joint party information, and signatures from all current account owners as well as the new joint party’s signature. Please include a color copy of the joint party’s driver’s license or state ID. Remember, the joint member will be joint on all of your savings accounts.

  • How do I change my name on my account?

To make a legal name change, we must receive a completed Account Change Card. Complete the highlighted portion of this form and return it to:

Motor City Co-op Credit Union
37321 Garfield Road
Clinton Township, MI 48036-2052

Include a color copy of your new driver’s license, marriage license or divorce papers. Remember to order new checks for your account bearing your new name online at or call a Member Solutions Representative at 586-228-8484, option 5.

  • How do I change the contact information on my account?

You can login to your Web Branch account to update your email address. For all other account updates, complete the highlighted portion of the Account Change Card and mail it to:

Motor City Co-op Credit Union
37321 Garfield Road
Clinton Township, MI 48036-2052

Remember, both the member and joint member must sign.

  • Are my funds insured?

All share accounts at MCCCU (including Insured Money Management Accounts, Certificates, savings and checking accounts are insured by the National Credit Union Administration (NCUA) for $250,000. IRAs are insured for an additional $250,000. The NCUA provides insurance for credit unions in the same way that the FDIC provides insurance for banks.

  • How do I add or change account beneficiaries?

To add or change a beneficiary on your account, please complete the portion of the Account Change Card and mail to:

Motor City Co-op Credit Union
37321 Garfield Road
Clinton Township, MI 48036-2052

Remember, both the member and joint member must sign.

  • I have lost my checkbook. What should I do?

Lost or stolen checks should be reported as soon as possible at an MCCCU branch, by calling 586-228-8484 or 800-328-8051, or by emailing us at Contact Us.

Web Branch

  • How do I check my savings balance?

Select the ‘Account Summary’ from the left hand menu and click on the Share the you would like to see.

  • How do I check my loan balance?

Select the ‘Account Summary’ from the left hand menu and click on the loan you would like to see.

  • How do I view my share history?

Select the ‘Account History’ from the left hand menu. Choose the share you would like to see, and enter transaction begin and end dates (begin date must be within the past 90 days) and click ‘Continue.’

  • How do I view my loan history?

Select the ‘Account History’ from the left hand menu and click ‘Loan History.’ Choose the loan you would like to see, and enter transaction begin and end dates (begin date must be within the past 90 days) and click ‘Continue.’

  • How do I view my deposit history?

Select the ‘Account History’ from the left hand menu and click ‘Deposit History.’ Choose the share you would like to see and click ‘Continue.’

  • How do I view my last deposit?

Select the ‘Account History’ from the left hand menu and click ‘Last Deposit.’ Choose the share you would like to see and click ‘Continue.’

  • How do I know if I am set up to use Web Branch and SpeedyLine?

Most members are automatically set up to use these services when they open their new account. You can check your status by calling us at 586-228-8484, option 5 or by visiting at any branch office.

  • I cannot see the menus, why?

The new menus use JavaScript. Make sure that JavaScript is enabled in your browser options.

  • What do I need to start using Web Branch?

You must be a member of MCCCU and have a password setup for Web Branch. If you do not have or do not remember your password, please contact us at 586-228-8484, option 5, or click here to email us Contact Us.

  • What is a Successful / Unsuccessful Logon message?

Web Branch maintains a record of successful and unsuccessful logon attempts. This is a security feature to allow you to verify your last logon session.

  • Why can’t I see my cancelled checks in Web Branch?

Some retailers, merchants and billing companies are converting paper checks to electronic checks. If a check is returned to us electronically, we do not receive a copy of the actual check. You can often request a copy from the merchant that processed the check. Also, please note that only cancelled checks for the past six months are available in Web Branch. To request a copy of a check that posted prior to six months ago, please contact us at 586-228-8484, option 5.

•   Why don’t the account balances in my check book register match the balances in Web Branch?

Your records will show immediate deductions/additions to your account. Web Branch will not reflect any transactions that have not yet cleared your account, such as checks written but not yet cleared or pending debit transactions. Your records might not include dividends earned or service fees deducted.

  • My account says it’s frozen, what happened, and what do I do?

As part of the security of the system, your account will be frozen after five attempts to logon with an incorrect password. If you receive this message, contact us at 586-228-8484, option 5 or click here to email Contact Us.

  • How can I change my Web Branch password?

Once you have signed on to your account, you will be at Web Branch’s main menu. Now, click Security Settings, Change Login Profile. Your new password must fit several requirements.

  • Is Web Branch secure?

The credit union’s Web Branch software uses Secured Socket Layer (SSL) encryption so your account and transaction information is protected. This prevents computers along the route from eavesdropping on data between our site and you. Always verify that you are connected through the secured server by looking for the lock on Microsoft Explorer or the gold key on Netscape Navigator.

  • After logging on to Web Branch, I receive invalid account and password messages, why?

When you logon to Web Branch, the system advises you that you have successfully logged on. If you receive an invalid account and password message after that point, it may be that your browser is not configured to Always Accept Cookies. Or, your browser may be set to alert you about “cookies;” disable this function on your browser. You will need to configure your browser to always accept cookies. View our Privacy Policy for more information on our use of cookies. If you receive an error message prior to logging on, it is likely that an incorrect account number or password was inputted. Please double-check that you are inputting only the base account number found on your white membership card in the “Base Account #” section, and remember that passwords are case-sensitive.

  • Internet Explorer memorized my password, how can I make it forget?

In Internet Explorer, you will need to clear the AutoComplete Password folder. However, this will clear all individual entries from the list of saved entries–there is not an option to pick and choose. a. On the Tools menu in Internet Explorer, click Internet Options, Click the Content tab, Under Clear AutoComplete history, click Clear Passwords. You may also want to de-select the option Prompt me to save passwords.

  • After logging on, I receive the page has expired due to inactivity message, why?

You may have ended the Web Branch session without clicking the Log Out link.

  • When I print my account information, some of the characters on the right margin are cutoff.

If you are using Internet Explorer, adjust the text size. Do this by selecting View from the menu and then text size.

  • How do I transfer between two different MCCCU accounts?

If your account has been set up for this service, your other account will appear in one of the drop down boxes in which you select the account to transfer from/to. You must contact us to let us know which accounts you would like set up for this type of transaction. If you have more than one account at MCCCU, transferring between two accounts can be accomplished using Web Branch “Transfers” menu.

  • What are my loan payment options in Web Branch?

Within the “Transfers” menu, you have the following options: Share and Loan Transfers: Select this option to make your loan payment immediately from a share (savings or checking) account. Schedule Share to Loan Transfer: Select this option to schedule a non-recurring loan payment transfer from a share account to your loan. The transfer will take place at the end of the day on the date you schedule the payment to take place.

  • Why is my Available Balance different than my Actual Balance?

When you purchase an item with your MasterMoney Debit Card, transactions may take a few days to clear your account. The advantage to using the MasterMoney Debit Card is that the funds will automatically be held for you as a preauthorization charge. Example: Your beginning balance is $400.00. You go to the store and make a $100 purchase. When you check your balance with Mobile Branch or on Web Branch, you will see two balances: Balance: $400, and Available balance of $300.00. This is how much money that you can spend (not including any checks that have not yet cleared). Notice that when using the MasterMoney Debit Card your available balance is changed immediately and the funds are placed on “hold.” Balance of $400.00 is the amount that is technically still in your account, because the MasterMoney Debit Card transaction that you just made has not cleared your account.

  • How Do I Unlock My Account?

If you have locked your account from Web Branch access, you need to contact the credit union at 586-228-8484, option 5, or click Contact Us. We will verify your identity and provide you with a new temporary password for Web Branch. When you login with the temporary password, you will need to change your password.

  • What If I Share My Account with Another Person?

Both of you can have access but you have to share the same password.

  • Why Would I be Asked a Security Question?

A security question will be presented to you from your stored list when your Web Branch login doesn’t match your history. For example, you login to Web Branch using a public kiosk or a friend’s computer, or if you upgrade your computer hardware or software.

  • Why Is My Web Branch Account Locked?

If you are unable to successfully answer your security questions, your Web Branch account will be locked and will not allow you further access. Your account will remain in locked status until you contact the Credit Union to verify your identity. Keep in mind that lockouts occur at the account level, which means that if your joint party/authorized user locks the account, neither you nor your joint party/authorized user will be able to access your Web Branch account until it is unlocked by the Credit Union.

Bill Payment

  • What do I need to set up bill payment?

You will need an MCCCU checking account, a Web Branch password, and Internet access.

  • How much does Bill Payment cost?

Bill Payment is free for all account holders.

  • What happens if my electronic payment fails?

If your electronic payment fails and is returned to our Bill Payment service, you will receive an email from the Bill Payment service to resolve the issue. If your account is not properly credited, please contact Member Solutions at 800-328-8051, option 5. See Bill Pay Terms & Conditions

  • Can I rush a payment?

Yes, for an additional fee, you can send payments with expedited shipping during the setup process. See Bill Pay Terms & Conditions

  • Can I view Bill Payment Check images?

No, if you need a copy of your check, please contact Bill Pay via Live Chat or a Member Solutions Representative at 800-328-8051, option 5.

  • Can I use Bill Payment for international payments or transfers?

No. Bill Payment can only process domestic payments and transfers. Contact the credit union for other international payment or transfer options.

  • What is the minimum Bill Payment amount?

Payments or transfers must be at least $1.00.

  • Are Bill Payments processed on the weekend or holidays? No. Bill Payments are not processed on the weekends or on the following Federal Reserve Holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day.

eStatements

  • What are eStatements?

eStatements are an electronic notice of your monthly or quarterly statements which will take the place of your mailed paper statements. A 3-year archive of eStatements is accessible in Web Branch by selecting the “eStatements” link within the Web Branch left hand menu.

  • How much does MCCCU’s eStatement service cost?

There is no charge for MCCCU’s eStatement service.

  • How do I sign up for eStatements?

Login to Web Branch; choose the eStatement tab. Select eStatements as your delivery method for the appropriate statements and/or notices. Enter and confirm your current email address and agree to the online disclosure.

  • How will I receive my eStatements?

You will receive an email from MCCCU, stating that your eStatement is available in Web Branch. To view your eStatement, login to Web Branch, select eStatements.

  • Why did I have to give my email address to sign up?

The primary member’s email address is needed to send an email notification that your statement is available on Web Branch. For security reason, we don’t actually send your statement.

  • Will my eStatement be available in Web Branch if for some reason I don’t receive my email notification?

Your eStatement and email notification is independent of one another. If you do not receive your email notification, your eStatement will still be available in Web Branch.

  • What do I need to view my eStatement online?

You will need a Web Branch access code and Adobe Acrobat Reader to view your statement.

  • What if I don’t have Adobe Acrobat Reader?

This free software program is available for download at: www.adobe.com/products/acrobat/readstep2.html. Click on the download button. Select Save from the pop up menu (we recommend that you save to your hard drive). Double click on the file and select Next in the series of pop-up boxes. Then select Refresh/Reload on your browser.

  • How do I print my eStatement?

Using Adobe Acrobat Reader, press the printer icon on the toolbar. You can either print the entire statement or just a particular page.

  • How do I save my eStatement?

Using Adobe Acrobat Reader, press the diskette icon on the toolbar. You will then be asked where on your computer you would like to save it.

  • Why can’t the joint account holder receive an eStatement notification?

According to the law, we must deliver the statement to the primary account holder.

  • Is my eStatement secure and safe?

Yes, your statement is stored behind firewalls and is transmitted to your Internet Browser using encryption.

  • When will my eStatement be available?

Your eStatement will be available during the first week of the month. You will receive an email notification from MCCCU when your eStatement is ready.

  • How long will my eStatement be available?

A 3-year archive of eStatements is available through Web Branch. To access statements in Web Branch, simply select the eStatements from the left hand menu.

  • What if I want to cancel my eStatement?

You can switch back to the paper delivery method at any time. To switch, simply click on eStatements within Web Branch, click eStatements and then select Paper Statement for your Statement Delivery Method.

  • Can I have my eStatement email notification sent to more than one email address?

No, we can only send your eStatement notification to the email address of the primary member.

  • How do I notify the credit union of my new email address?

You can edit your email address in Web Branch on the Security Settings page. There is the option to “Click here if you wish to update your email address” located under your name and account number.

  • Can my eStatement information be exported to other programs?

No, MCCCU eStatements cannot be saved as a text file and imported into Microsoft Word or any other text programs. MCCCU eStatements can only be saved as PDF files.

eAlerts

  • Is there a fee for eAlerts?

There is no fee for eAlerts. We won’t charge you to receive an eAlert. However, standard text messaging rates apply; please contact your cell phone provider for details.

  • How do I opt-out of receiving eAlerts?

You control what eAlerts you want to receive. Log in to Web Branch, click on eAlerts and click remove Alert on the eAlert you want to discontinue.

  • How do I opt-out in Web Branch?

Please call us at 800-328-8051, option 5, email us at Contact Us, or visit any branch if you would like to opt-out.

  • I have enrolled for eAlerts, and I am still not receiving them, what’s going on?

Please make sure you have fully completed the enrollment process. To do this you will need to log into Web Branch and select the Manage option. Please select the Statement, eAlert & Notification Settings under My Information & Preferences and verify that the word enrolled shows next to your mobile number and/or email. If it shows that you are not enrolled please select the enroll link and a new screen will appear asking you to agree to the terms and conditions. Once you have checked the appropriate boxes press the continue button and you will confirm on the next screen. This will complete the enrollment process for eAlerts.

If you have successfully enrolled and are still not receiving alerts, please scroll down to your eAlerts Preferences. Make sure that you have the eAlerts you wish to receive by text and/or email checked and the appropriate limits entered in the fields that request them. Please remember you will not receive an eAlert until the action has happened on your account. It can take up to 24 hours to process your enrollment for eAlerts.

  • Can I set up multiple phone numbers to receive eAlerts for the same account?

You may have 2 eAlerts notification, either email or text per account. We understand that multiple parties on an account may want to receive the same eAlerts, consider signing up one party’s contact information for the text alerts, and signing up the other party’s information for the email alerts.

  • Can I manage my eAlert settings in the MCCCU Mobile App?

No, you need to set them up in Web Branch.

Mobile Branch

  • What is Mobile Branch?

MCCCU’s new Mobile Branch service is wireless and internet/browser-based and allows our members to securely perform a variety of transactions and tasks on any internet-compatible mobile smart phones or devices. Locate nearby ATMs, check account balances, transfer funds, and more! You may also use a Smartphone or other tablet to access a full, mobile-optimized version of MCCCU’s website by visiting www.motorcitycoopcu.com on your phone and then selecting the Full Site link located toward the bottom of the screen.

  • What services are available with Mobile Branch?

o   View account balances

o   Access recent transaction history

o   Transfer funds

o   Make loan payments

o   Locate free CO-OP ATMs and Share Branch by city or zip code

o   Find MCCCU branch locations, hours, and contact information

o   Securely correspond with MCCCU through the Mobile Branch Message Center

  • Are there fees to use Mobile Branch?

MCCCU does not charge any fees to use Mobile Branch. Connectivity or usage rates from your wireless provider may apply. Contact your wireless service provider to determine if any fees will be assessed.

  • What do I need in order to access Mobile Branch?
  1. Motor City Co-op Credit Union account with Web Branch.
  2. A Web Branch password
  3. Access to the primary account holder’s email on the device
  4. An internet-compatible cell phone or mobile device.
  • How do I access Mobile Branch?

You can access your account on any internet-compatible mobile phone. Simply go to www.motorcitycoopcu.com and scan the QR code in the Mobile Branch page or search the App Store or Google Play to download our FREE app. We’ll send a special one-use-only PIN for logging in the first time to your email address on file. After that, use your current Web Branch PIN.

  • Which phones are supported by Mobile Branch?

All internet-compatible phones and wireless service providers are supported by Mobile Branch. You may also use a Smartphone or tablet to access a full, mobile-optimized version of MCCCU’s website by visiting www.motorcitycoopcu.com on your phone and then selecting the Full Web Sitelink located at the bottom of the screen.

  • What do I enter for my account and password when logging-in to Mobile Branch?

Your account number and password will be the same as the information you input to access Web Branch online banking. Need to sign up for Web Branch? Please call us at 800-328-8051, option 5, email us at Contact Us, or visit any branch.

  • How secure is Mobile Branch?

Your account security is of the utmost importance to MCCCU. Mobile Branch utilizes the same 128-bit Secure Socket Layer (SSL) encryption as is used with MCCCU’s Web Branch program. Because Mobile Branch uses the same program as Web Branch, transactions performed using Mobile Branch is as secure as transactions performed via Web Branch. Mobile Branch will not store account numbers, passwords, or any other secure information on your actual mobile phone, so this information will not be accessible should your phone become lost or stolen. Mobile Branch can only be accessed using an account number and password, so the only way to access an account via Mobile Branch will be to have this information.

  • If I lose my phone, will someone else be able to access my account information?

No, Mobile Branch will not store your account number, password, or any other secure information on your actual mobile phone, so this information will not be accessible should your phone become lost or stolen. Mobile Branch can only be accessed using your account number and password, so the only way to access your account via Mobile Branch will be to have this information.

  • I tried to log-in, but my account has been locked. Why did this happen, and how can I unlock my account?

Remote access to your account whether through Mobile Branch, Web Branch, or SpeedyLine will be frozen after five attempts to login with an incorrect password. If your account has been locked, contact MCCCU for assistance at 586-228-8484 or 800-328-8051, or by Contact US email.

  • Which accounts can I view using Mobile Branch?

Most savings, checking, and loan accounts will be accessible within Mobile Branch. You will NOT be able to access mortgage loans, or check images using Mobile Branch.

  • I don’t know my account number or password for Mobile Branch. How do I get this information?

Your account number and password for Mobile Branch will be the same as the base account number and password used to access Web Branch. Your account number can be found on your white MCCCU membership card. If you are uncertain of this information, you may receive a new membership card at any branch location or by postal mail. Contact MCCCU to request a membership card at 586-228-8484 or 800-328-8051, by email, Contact US or by visiting any branch location. You may request a Web Branch/Mobile Branch password online or by calling 586-228-8484 or 800-328-8051.

  • How do I perform transfers using Mobile Branch?

Transfers may be performed within Mobile Branch to any MCCCU account to which you have established electronic transfer access. Transfer funds by logging-in to Mobile Branch and selecting the ‘Transfers’ link located toward the top of the screen. Select the account out of which you would like to transfer funds, and then input the amount of money you would like to transfer. Select the destination account for this transfer, confirm your transfer, and funds will be transferred immediately.

  • How do I make payments to my loans using Mobile Branch?

To pay your MCCCU loans using Mobile Branch, login to Mobile Branch and select the ‘Transfers’ link located toward the top of the screen. Select the account from which you would like to withdraw the funds for your payment, and then input the amount for your payment. On the following screen, select the loan account to which you would like this payment applied. Confirm your payment transfer on the next screen, and your payment will be applied immediately. Mobile Branch cannot be used to pay your MCCCU loans with funds from another financial institution, and you also cannot make mortgage payments within Mobile Branch.

  • How much of my transaction history can I view within Mobile Branch?

Mobile Branch will display your account’s most recent transaction history with approximately the last 20-25 transactions for each account from the past six months being available.

  • How is Mobile Branch different from SpeedyLine?

Mobile Branch allows you to access your account information on any internet-compatible mobile phone in a Web-based, visual format, while SpeedyLine is an audio-based system accessible from any phone. Mobile Branch includes features such as a secure Message Center, ATM Search, and MCCCU branch information that are not available through SpeedyLine.

Loans

  • How do I apply for a loan?

To apply for a loan, select the Loan Application from the Online Services tab menu. Choose from auto loans, MCCCU VISAs, personals loans, home equity loans, and more!

  • How do I check the status of a loan application?

To c heck the status of your recent loan application, please contact a Member Solutions Representative at 586-228-8484, option 5.

  • If I am approved for the loan, am I obligated to take the loan?

No, you are not obligated to accept the loan. You will have 60 days to accept the loan. If you do not accept within 60 days, a new application must be submitted to reapply.

  • How long is my loan approval valid?

Approvals are valid for 60 days.

  • Can I have a loan with MCCCU even though I live out-of-state?

Yes, all consumer loans are available to our members who primary residence is Michigan. Mortgages are limited to property located only in Michigan.

  • What happens if loan rates go up or down during my approval period?

Your rate may go up or down during the approval period. You will get the rate that is in effect the day you take the loan.

  • When will I know if my loan has been approved?

Loans can be approved in a few hours if processed over the phone or in person. Web Branch applications are generally processed within 1 business day.

  • To what address should I mail my loan payments?

Loan payments should be mailed to:

Motor City Co-op Credit Union
37321 Garfield Road
Clinton Township, MI 48036-2052.

  • How does MCCCU determine what interest rate I qualify for when I finance a new or used vehicle?

Your interest rate will be determined by the term length of your vehicle loan and your credit score. Primary and joint applicants have to give authorization for MCCCU to request their credit report. The highest score on the application will be used to determine your rate.

  • How long is a credit report good for on an application before another credit report has to be requested?

Credit reports are good for 30 days. If you have not disbursed on your loan within 30 days of the last credit report, then a current report will have to be requested.

  • What credit bureau does MCCCU use to determine loan approvals?

MCCCU uses Transunion to determine the member’s credit score.

Mobile Apps

  • How do I login to Mobile Branch?

You will need your MCCCU account number and Web Branch password. If you do not remember your account number or password, please contact us by calling 800-328-8051, option 5.

  • What can I do with Mobile Branch?

You can perform a number of transactions with Mobile Branch.; view account balance, view transaction history, search for MCCCU branches, ATM locations, Shared Branches and Service Centers, contact MCCCU, transfer funds between MCCCU accounts and make payments to MCCCU loans.

  • Can I use Bill Pay via MCCCU Mobile?

Yes, if you have already established Bill Pay through Web Branch.

  • Mobile Branch is available for which mobile devices?

MCCCU Mobile is currently available for iPhone®/iPad ®/iPod® Touch and Android® phones.

  • Is MCCCU Mobile App as secure as Web Branch and Mobile Branch?

Yes. Security is a top priority at Motor City Co-op Credit Union. All transactions conducted via MCCCU Mobile are secure. We recommend that members take the necessary precautions to add a security code for your phone and turn off auto-complete features.

  • What is the MCCCU Mobile App?

MCCCU Mobile is a free downloadable application to securely access and perform transactions on your Motor City Co-op Credit Union account. Download Now

Mortgages

  • Where do I send my mortgage payments?

Please detach the correct coupon and mail it with your check or money order payable to Mortgage Center. Be sure to write your account number on the check or money order. Do NOT send cash. Mail all payments to:

Mortgage Center LLC
P. O. Box 2171
Southfield, MI 48037-2171

For your convenience in making timely payments and to avoid late charges, automatic payment deductions from checking or savings accounts are available. Please call our Mortgage Center Service Department at 800-454-0356 for more information, or complete the application online.

  • What should the mortgagee clause read for my loan?

Mortgage Center LLC ISAOA
PO Box 2171
Southfield, MI 48037-2171

  • What should I do if I want to make additional principal payments?

If you have a payment coupon, complete the appropriate box and send with your regular payment. Otherwise, mail your additional payment to:

Mortgage Center LLC
P. O. Box 2171
Southfield, MI 48037-2171

Be sure to include your account number on the check (please do NOT send cash), and indicate that you would like the extra payment applied to principal. If you have more questions about making an additional principal payment, contact our Mortgage Center Service Department at (800) 454-0356.

  • Where do I send written inquiries?

Mortgage Center, LLC
Attn: Member Solutions Department
P. O. Box 2171 Southfield, MI 48037-2171

  • What should I do if I have a change of address?

If your address changes for any reason, you should notify us in writing to:

PO Box 2171 Southfield, MI 48037-2171 or servicing@mortgagecenter.com

Please check your mortgage documents. Moving out of the property may necessitate paying off your loan. Many of the first time homeowner programs require that the borrower reside in the property.

  • What is an Escrow Account?

An escrow account is established for most loans where deposits are made monthly and are used at a later date for payment of real estate taxes, homeowner insurance and any mortgage insurance that may be required for the loan.

  • What is an Escrow Analysis Statement?

Each year the escrow account is analyzed to determine what the future needs may be. The most recent disbursement figures are used to forecast future tax and insurance payments. As a result, your payment may increase or decrease depending on the amount of money needed to pay these expense items. This method of analysis is known as the Aggregate Analysis.

  • When are my taxes paid?

Taxes are paid quarterly, semi-annually, or annually, depending on your particular tax district.

  • What should I do if I receive my tax bill?

If you have an escrow account and you receive your tax bill, write your loan number on the bill and fax it to (248) 208-0629, or mail it to:

Mortgage Center LLC Attn: Tax Service Department P. O. Box 2171 Southfield, MI 48037-2171

  • What types of insurance can be required on my mortgage loan?

o   Homeowner Insurance

o   Flood Insurance

o   RBP-FHA Risk Based Premium

o   MIP-FHA Mortgage Insurance Premium

o   PMI-CONV Private Mortgage Insurance

 

  • Can I cancel my conventional Private Mortgage Insurance (PMI)?

PMI can be cancelled under certain circumstances. Please contact our Mortgage Center Service Department at (800) 454-0356 for loan specific information if you have an insured conventional loan.

  • Can I cancel my FHA Risk Based Premium/Mortgage Insurance Premium Insurance?

The term that you are required to pay RBP/MIP insurance was established at closing. This insurance is not optional and remains in place for the period defined in your documents.

  • What should I do if I receive a notice of cancellation on my Homeowner Insurance Policy?

All homeowner insurance policies are generally paid two weeks prior to the premium due dates. If you receive a cancellation notice from your insurance company, please contact our Insurance Department at (800) 454-0356.

Note: Insurance coverage must be in force at all times. If you are changing insurance companies coverage must begin on or before the cancellation date of the previous policy. If coverage is not in force within the allotted time period, we will obtain coverage for you (this forced place insurance may be at a higher premium).

  • What if I want to change my homeowners’ insurance company?

If changing at renewal time, please provide us with a copy of your new declarations page and the name and phone number of your new company/agent.

If changing between renewal dates & we have already disbursed your annual insurance premium. The premium must be prepaid by you and evidence provided to our Insurance Department identifying the new company/agent, amount paid, term, and evidence that Mortgage Center L.C. is added to the Loss Payee Clause.

  • How do I request payoff information?

Your written authorization is required to release payoff information. Please fax written payoff requests, along with your authorization, to (248) 208-0629, or mail it to:

Mortgage Center LLC Attn: Payoff Department P. O. Box 2171 Southfield, MI 48037-2171

  • When will you mail my year-end statement?

Year-end statements will be mailed by January 31st. However, it is our intention to have these delivered much sooner for your convenience. For faster access, you can view your loan on line by clicking here. Year-end statements (1098) will be available online after year-end statements are processed, usually by January 3rd.

  • What if I have any other questions?

Please contact our Mortgage Center Service Department at 800-454-0356

MasterMoney Debit Card/ATM Card

  • What is the difference between my ATM card and MasterMoney Debit Card?

Your ATM card can be used at ATMs to withdraw funds from your account. The MasterMoney Debit Card works like an ATM card and credit card combined into one. You can use your MasterMoney Debit Card to access funds from your account at the ATM and also make purchases at any store, online or by phone that accepts the MasterMoney Debit Card. When you use the card, the amount of your purchase is automatically deducted from your checking account. Although the MasterMoney Debit Card works like a credit card, it is NOT a line-of-credit.

  • How do I change the PIN for my MCCCU ATM or MasterMoney Debit Card?

Your PIN is computer generated. Unfortunately, you are unable to change or select your PIN.

  • My wallet was lost/stolen. What do I do about my ATM or MasterMoney Debit cards?

Call Member Solutions at 800-328-8051, option 5 or visit any branch as soon as possible. Complete the necessary steps to block your ATM and MasterMoney Debit card. With proper identification, we will issue new cards for your account. If your MasterMoney debit card is lost after business hours call 888-241-2510 as soon as possible.

  • What is the charge for ATM machines that are not on the CO-OP Network?

MCCCU will charge you $2.00 per transaction and there is usually a surcharge from the institution that owns the machine. This surcharge can range from $1.00 to $4.00 and will be displayed on the ATM screen before your transaction occurs.

  • What are the fees for the MasterMoney Debit Card?

The MasterMoney Debit Card has no fees.

  • Is there a limit to how much money I can withdraw using my ATM card?

There is a daily withdrawal limit is $500.

  • The ATM machine captured my MasterMoney Debit Card/ATM card. Do you have it or do I need to request a new card?

If you were using an MCCCU ATM, the card cannot be captured. If it was at another ATM, please contact MCCCU and we will block the captured card and order a new card with a new PIN. The captured card will NOT be returned to you.

  • When I use my MasterMoney Debit Card for a purchase, how long does it take for the charge to appear on my account?

If you select “debit,” you will be asked for your PIN number and the purchase will be deducted from your checking account instantly. If you choose “credit,” you will be asked to sign a receipt and the charge will appear usually within 48 hours.

  • Can I use the same PIN for my ATM and MasterMoney Debit Cards?

No, you will only have an ATM or a MasterMoney Debit card. There is no need to have both.

  • What is the difference between using my MasterMoney Debit Card as a debit or credit, and which is better to use?

Take advantage of all of the benefits of your MasterMoney Debit Card by always selecting ‘credit.’ The funds will still be withdrawn directly from your checking, and you will receive the purchase protection of MasterCard, a service that does not apply if you choose ‘debit. Selecting ‘credit’also helps keep your PIN safe from unauthorized access. Be sure to immediately record any purchase made with your MasterMoney Debit Card; transactions will not appear immediately in your account balance and may be processed several days later.

Visa Platinum

  • To what address should I mail my Visa payments?

Visa payments should be mailed to: Motor City Co-op Credit Union, 37321 Garfield Road, Clinton Township, MI 48036-2505.

  • How do I dispute a charge on my Visa statement?

Contact Visa directly at 800-299-9842. Depending on the type of charge and circumstances involved, we will order a merchant copy of the receipt. A representative will give you instructions and assist you with the dispute process.

  • What is a cash advance?

My Visa statement says I have a cash advance interest owing. I never made a cash advance.

A cash advance is funds forwarded from a Visa account by a Visa check, withdrawal at the teller or ATM. Reviewing your statements should reveal when the cash advance occurred. Cash advances accrue interest immediately.

  • I already have a credit card, why would I want to open one through the credit union?

o   Great low rates

o   Credit limits from $500 to $20,000

o   25-day grace period on purchases paid in full

o   No annual or balance transfer fees

o   Remote access through Web Branch, SpeedyLine, and Mobile Branch

o   Worldwide access to funds at participating institutions

 

  • What are the requirements to be approved for a Visa Credit Card?

Approval for MCCCU’s Visa Platinum is based on several factors – your credit score, payment and credit history and your annual income.

  • I applied for a Visa Credit Card. Can I do a balance transfer to pay off my other credit cards?

Yes, you can transfer credit card balances to your MCCCU Visa in several ways. Contact us online or at 586-228-8484 or 800-328-8051, to complete a Balance Transfer form and provide us with your latest statement. We will issue cashier’s checks to transfer your balances.

  • What is a Secured Visa?

Whether you are a student, just starting out, or re-building your credit portfolio, a Secured Visa may be the right choice for you. By depositing 110% of the credit line you wish to establish into your savings account, your card will be fully secured. You will continue to earn dividends on your deposits. The minimum line of credit is $500.

  • How can I cash advance my Visa, and are there any fees?

Cash advances can be done through the teller line at any bank that accepts Visa. Each institution may charge a small fee. A cash advance can also be made through the ATM machines. If it is not a CO-OP Network ATM there may be a surcharge. An advance can also be made over the phone and deposited to your account. We do not have any cash advance fees at MCCCU.

  • Can my child who is 16 years old apply for a Visa Credit Card?

No, they must 18 years old and able to prove their income.

  • Can I use my Visa card abroad?

Our Visa credit card and MasterMoney debit card can be used internationally anywhere that Visa and MasterCard is accepted. An international service fee up to 1% of the purchase will be assessed for purchases made outside of the U.S.

What is Fraud Alert Management or Falcon©?

Fraud Alert Management is a fraud prevention service provided by MCCCU. This system provides continual monitoring of card activity to identify and help protect your accounts against fraudulent use. When unusual spending behaviors or transactions appear on your card, a Fraud Alert Management service representative will contact you by phone to verify the suspicious transactions. If the transactions are not yours, Fraud Alert Management will assist you in blocking your cards and reporting unauthorized usage.

  • How do I know if a call to verify Visa transactions is really from a MCCCU representative and not someone trying to steal my information?

A Visa Fraud Alert Management System call will be an automated recording. The recording will state that the call is from Motor City Co-op Credit Union and will request that you verify information. MCCCU will only request that you verify information that we already know. You can also recognize an MCCCU transaction verification call by the toll-free number. The return phone number will be 800-241-2440 or 800-437-9392.

  • How do I increase my Visa credit limit?

Increases to your Visa credit limit may be requested at any of our branch locations, via telephone at 586-228-8484 or 800-328-8051 or by using the Loan Application located on the website.

  • What number should I call to activate my Visa credit card or MasterMoney debit card?

Call the number that is printed on the label located on the front of your new card; Visa Credit Card 800-543-5073 MasterMoney debit card 800-466-0040